This may be due to several reasons:
- You may want to check initially that the password you are entering is correct. Sometimes it also helps to copy and paste your password from the welcome email we sent you.
The email should look like this:
Also, keep in mind that your Client Portal password is different from your MT4/MT5 password
- Make sure you are connecting to the correct server. See below articles for more information:
- Make sure that you have a stable internet connection and that your network, anti-virus software, and/or VPN/proxy is not blocking the connection.
If none of these fixes the issue, don’t get upset! Just connect with us through live chat at the lower-right of your screen and we’ll be happy to assist you further. 🙆♀️