MT4/5 Login Issues

If you can’t log in to your trading account, it may be due to several reasons:

• You may want to check initially that your password is correct. Sometimes, it also helps to copy and paste your password from the welcome email we sent you.

The email should look like this:

Also, keep in mind that your Client Portal password is different from your MT4/MT5 password

• Make sure you are connecting to the correct server. See the articles below for more information:
  • How do I log in to the platforms? [PC/Mac]
  • How do I log in to MT4? [Android]
  • How do I log in to MT4? [iOS]
  • How do I log in to MT5? [Android]
  • How do I log in to MT5? [iOS]
• Ensure you have a stable internet connection and that your network, anti-virus software, and/or VPN/proxy are not blocking the connection.

If none of these fixes the issue, with us through live chat at the lower-right of your screen, and we’ll be happy to assist you further.