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Why can’t I see my Payment Profiles and Funding History?

In relation to our recent migration, payment profiles, deposit history, and withdrawal history have been removed from the Client Portal.

Not to worry as you would just need to resubmit your payment profile once, together with your withdrawal request. If you are withdrawing funds deposited before 27 January 2024, you would need to withdraw them via bank wire/transfer. Please refer to the steps here.

As for deposit and withdrawal history before 27 January 2024, you will no longer see them on the Client Portal, however, they will still be on your MT4/5 transaction history.

If you have any questions, please feel free to reach out to [email protected].

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