I am facing Withdrawal Processing Issues. What should I do?
If an account has open positions during processing, the free margin must be equal to or greater than 150% after the requested amount has been deducted.
Credit/debit cards must have their refund functions enabled. Card issuers are, in some cases, required to verify this. If we cannot refund the card used to deposit, we require evidence from the issuing bank showing the account name, account details, and deposit(s) made to the trading account. Upon approval from our finance team, we can send the amount to your preferred method.
If a credit/debit card has expired, we require a certification of closure or loss and then we can process your withdrawal through other methods.
We endeavour to process any withdrawal requests within 24 hours of receiving them. Should a withdrawal be declined, communication via email will be established with the client as to the reason why. Our finance department operates Monday to Friday, 9 AM – 6 PM AEST/AEDT.