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Regulation Changes FAQ (Global Clients)

Will I no longer be serviced by Blueberry Markets? Who is ACY Securities?

You will still be a client of Blueberry Markets. Blueberry Markets will become a trading name of ACY Securities Pty Ltd (AFSL No. 403863), which is a well-capitalised firm regulated by the Australian Securities and Investments Commission (ASIC) and Vanuatu Financial Services Commission (VFSC).

 

Are you no longer regulated by ASIC?

Our Australian clients will remain regulated by the ASIC (Australian Securities & Investments Commission). Clients outside of Australia will be regulated by the VFSC (Vanuatu Financial Services Commission).

 

How will my complaints be handled with VFSC?

Complaints are dealt with in accordance with the Financial Dealers Licensing Act [CAP 70]. A copy of this act is available here.

 

Where will my funds be held?

Client funds are held in client-segregated trust accounts with the Commonwealth Bank of Australia. Monies are handled in line with our Client Agreements.

 

Will I need to register with ACY and use their platform?

You will not need to register with ACY. You will remain a valued client of Blueberry Markets, use the same trading accounts you own, and be served by the same Blueberry Markets team. The only other major change will be the new and improved Client Portal developed and maintained by Blueberry Markets themselves.

 

Is my trading account going to be moved to new servers?

All trading accounts are maintained on the same server owned by Blueberry Markets. 

 

Will I get a new trading account number and password?

You will have the same trading account number and password. Only your Client Portal will change.

 

Will there be any changes with the instruments I can trade?

The majority of instruments would still be available for trading. There will also be new instruments added to our product offering, which you can access from MT4/5.

 

Will there be any changes to my account leverage?

Your current account leverage and options will remain the same.

 

Will I be able to trade during the migration?

The migration will take place on a Saturday when the markets are closed. Crypto trading will be temporarily suspended and will resume along with the rest of the instruments on market open the following Monday. 

 

Will I be able to make deposits and withdrawals during the migration?

The current and the new Client Portal will not be accessible for several hours during the migration on 17 December 2022. An email will be sent to you once the new Client Portal is ready. We highly recommend that you activate your new Client Portal immediately before the market opens on the following Monday.

 

What actions are required on my end?

The first thing we’ll need from you is to ensure that your contact information (email address and phone number) is up-to-date. If you need to make changes to your account information, kindly contact Customer Support at [email protected] for assistance. 

 We will be sending you a series of emails. Below are the types of emails you can expect to receive and the actions required for each of them:

Type of Email

Estimated Send Date

Action Required

Scheduled system maintenance

Thursday, 15 December 2022

No action required

Activation of new Client Portal account

Saturday, 17 December 2022

Nominate a new password and learn how to navigate your new Client Portal

The sender of the above emails will be [email protected]. We highly suggest that you add us as a contact in your mail account and mark it as VIP (if applicable) so that you will not miss any of our emails. You may also reply to the said emails, and our Customer Support team will assist you.

 

What happens if I do not activate my new Client Portal on 17 December 2022?

The current Client Portal will no longer be accessible. If you have not activated your new Client Portal yet, you will not be able to make deposits and withdrawals. We highly recommend that you log in to your Client Portal immediately after the migration on 17 December 2022 to avoid any issues.

Should you have any further questions, please feel free to connect to a live chat support officer at the bottom-right of your screen or email us at [email protected].

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