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How do I perform Payment Device Troubleshooting?

In the Client Portal, Payment Device refers to your bank account on file. If you can’t select it from the withdrawal page for any reason, you may need to delete and then re-add it. Follow the steps below to do just that.

  1. On the upper-right section of your screen, click on the drop-down button and select My Account

  1. Expand the Bank Account section

  1. Delete the affected bank account by clicking on the trash icon beside it

  1. Confirm the deletion

  1. Add it back by clicking the + New Bank Account button on the same page or go straight to the Withdrawal page and follow the steps here.

Note: When you add a new bank account, you will be asked for a “Label” — this simply refers to the nickname you would like to have for your bank account so you can easily identify it. It could be the name of your bank, your wife, your pet, whatever you want!

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