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Clearing Cache and Cookies

Clearing your computer’s cache and cookies helps your device to run optimally—and doing so can help fix certain problems, like a website loading slowly or formatting issues on a web page. To perform this, simply follow the steps below:

Google Chrome

  1. Open Google Chrome
    What will happen when Google Chrome stops supporting Windows 7? –
  2. Click the three vertical dots in the top right corner of your screen.
    • On the Chrome mobile app, this menu is labeled “More“.
  3. Hover “More Tools” to open another menu
    • On mobile, you’ll tap the “History” option here.
  4. Click “Clear browsing data” to access “History” page for data deletion.
  5. Make sure all relevant boxes are checked.
  6. Click the time span menu, and select your time span (we prefer the last 24 hours). You have a range of options: 
    • The past hour
    • The past day
    • The past week
    • The past 4 weeks
    • The beginning of time
    • If you want to clear your entire cache and reset all of your data, make sure “All time” is selected

  7. Click “Clear browsing data”. This will wipe your selected criteria from whichever time span you chose off of your browser’s History page:

Mozilla Firefox

  1. Open Mozilla Firefox
  2. Click Menu button (three horizontal lines) at top right > Select Settings from the drop-down menu.
  3. Select the Privacy & Security panel.
  4. In the Cookies and Site Data section, ensure all relevant boxes are checked, then click Clear Data button


  1. Launch Safari browser on your Mac
  2. In Safari app on Mac: Select Safari > Preferences > Privacy.
  3. Click Manage Website Data.
  4. Select a website that is listed, then click Remove. To remove all website data from Safari, click Remove All

Using iOS

  1. Open your default Safari app. 
  2. In Safari settings, select “Clear History and Website Data” to delete browsing data without affecting AutoFill information.
    • To clear your cookies and keep your history, go to Settings > Safari > Advanced > Website Data, then tap Remove All Website Data.

Microsoft Edge

  1. Open the Edge menu (select the icon with three dots on the top right corner of the browser window) and select Settings.
  2. Select Privacy, Search, and Services on the left sidebar.
  3. Scroll down to the Clear browsing data section and select the Choose What to Clear button.
  4. Open the drop-down menu under Time range and select All time.
  5. Enable the check boxes next to Cache images and files and Cookies and site data
  6. Select Clear Now

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